Yeah, but what does "customer first" look like? (Podcast)
December 12, 2019 / Podcast
It's all about the customer, right? You hear it a lot, but do you know how to back up those words with actions? This week we're talking to longtime industry veteran Troy Korsgaden who (literally) wrote the book on making customer service your differentiator. In this episode, Troy walks us through how changes to the insurance ecosystem have created new challenges and opportunities for agents (at 3:40), the number one way you can actually use your customer service to stand out (around the 9:30 mark), and some small steps you can take towards overhauling the entire customer service experience (jump to 15:50). Troy also tells you how to get a free copy of his book Discussion Partner if you email him and mention you're a "friend of Rick Fox"
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Troy Korsgaden
Troy Korsgaden is a #1 bestselling author, a highly sought after speaker and consultant in the insurance and financial services industry with a proven track record of success. With his 30-plus years of experience in the insurance and financial services industry, he is able to draw on his extensive knowledge of best practices and industry trends as inspiration for his many consulting opportunities and speaking engagements. Troy is highly respected for his insights in the application of technology for carrier workflows and distribution, as well as change management, customer service, and transformational work. His energy, dynamism, humor and distinctive ability to connect with his audience truly set him apart and keep him in high demand.