Insights

A native of Visalia, California, Troy Korsgaden worked his way up through the insurance industry to become a noted expert and speaker. After building a profitable insurance agency with his partner, he founded Korsgaden International, a consulting company that provides training and advice to insurance agents. In addition to his work as a trainer...

December 12, 2019 / Podcast

It's all about the customer, right? You hear it a lot, but do you know how to back up those words with actions? This week we're talking to longtime industry veteran Troy Korsgaden who (literally) wrote the book on making customer service your differentiator. In this episode, Troy walks us through how changes...

Providing great customer service is irrelevant without also providing a positive customer experience.

Troy Korsgaden writes this guest column for Property Casualty 360.

Best-selling author and former super-agent declares, “It really is a new insurance ecosystem. Here’s what to do.”

He’s already taught thousands of agents to grow a super-agency organically like he did. Now, he’s a sought after advisor to the largest insurance carriers in the United States. 

Please...

July 17, 2019 / Podcast

He’s already taught thousands of agents to grow a super-agency organically like he did. Now, he’s a sought after advisor to the largest insurance carriers in the United States. 

Please don’t miss this conversation with one of the industry’s most respected advisors and former...

The world is changing so fast that it’s difficult to keep up. A radical transformation is rumbling beneath the foundation of our venerable insurance and financial services industry. Yet we are, in many ways, still conducting business like we did in the 1950s. When consumers buy traditional insurance products in the property and casualty...

In the insurance business, we rely heavily on metrics — also known as analytics or data — to tell us where we stand in all areas of agency performance. But these critical numbers shouldn’t be something we analyze only at the end of each year or at the end of each quarter. We need to know where we stand at all times.

Leveraging...

Guest Blog Written for Property Casualty 360 on January 30, 2019

Gone are the days of carriers leading the entire purchasing cycle of insurance products and financial services. In today’s environment, it’s the customer who is in control.

Author of six books on the insurance industry, Troy Korsgaden is president of Korsgaden International in Visalia, California, serving as international insurance carrier and agent consultant, industry main-platform speaker, and representative trainer. Korsgaden advises most major companies in the insurance and financial services industry, working...