Insights

From the 1980s through the early 2000s, many advisers and brokers dreamed of having more help with critical yet time-consuming tasks like proof of insurance and minor claims processing. We mused, “If only I had help with those tasks, I could spend more time focusing on high-touch customer service and sales.”

Today, digital...

A lively conversation between Troy Korsgaden, Bradley Flowers and Scott Howell.

The Insurance Guys Podcast

To book a live presentation email: [email protected]

During the Age of Discovery, after Europeans made landfall in what would later be called the Americas, new trade routes brought new power, riches and wealth to the countries of Europe. Suddenly, despite the fact that the new order of things was unfamiliar, opportunities emerged that no one had ever dreamed were possible.

In today’s rapidly...

In my latest book, Discussion Partner: A Radical Transformation to Unrivaled Service in the Insurance Industry, I point out that to be successful in the future, you must be willing to adapt quickly. The way companies, including those in insurance and financial services, are doing business is rapidly changing. It’s no longer "business...

Agents need to adapt to provide the service clients want.

The insurance industry is affected by a number of factors, including financial markets, legislative trends, and technology. How are these factors—and others— changing the insurance industry, and what can we do to adapt?

The great philosopher Epictetus said it best 2,000 years...

Today, the customer is in control. We can no longer compete on price. This means we must learn how to give unrivaled customer service, along with a memorable and meaningful customer experience.

Stand out from the competition, whatever it takes.

As our industry continues to transform and new purchasing platforms arise, we must learn how to stand...

Possessing over three decades of experience in the insurance industry, Troy Korsgaden is an accomplished entrepreneur and author. The founder of Korsgaden International, a consulting firm which provides advice and training to insurance agents, Troy Korsgaden has written books and articles on building small insurance businesses. In his article,...

An insurance professional, Troy Korsgaden is a consultant with Korsgaden International. A public speaker and a member of insurance and financial professionals trade group GAMA International, Troy Korsgaden regularly speaks to insurance executives about staff recruiting.

Over the next decade, 237,000 insurance advisors will retire, creating a...